Our exchange offer applies to domestic orders only!!!
We are happy to exchange your item(s) for store credit or for another available item(s) of equal value. Items must be in original condition and must not have been altered, worn or washed. All tags must be attached. All garments are despatched with attached tags. If the tag is removed the item no longer qualifies for return.
Any garments returned to us with makeup/fake tan or any other markings/stains will not be accepted. Garments that have been damaged in any way will not be accepted.
Paris Passion reserve the right to deny a return if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
PLEASE NOTE: No RETURNS are permitted for the
The following items are considered Final Sale items and are non-returnable:
- Intimate apparel, including swimwear and bodysuits
Paris Passion will not accept exchanges for any of the above items, so please choose carefully.
We inspect all garments prior to dispatch. We advise customers to contact us immediately if they suspect a faulty item and where possible send an image of the 'fault'. Paris Passion will not be held accountable if customers do not check or try on their garments immediately on receipt and return the item within 14 days if there is an issue with the garment. After 14 days of the garment being in the possession of the buyer, Paris Passion determines that the customer has accepted the item. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days.
Garments damaged while being tried on will not be refunded or exchanged.
Goods are deemed faulty if:
a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault
Please note that garments that are damaged as a result of wear and tear are not considered faulty.
Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.
Once an item has been confirmed as faulty we will process either a refund or exchange as well a refund on postage (Original postage + return postage to cover the return)